Contact Us

The WEARLUCA brand is your ultimate assurance of quality products and craftsmanship. If you have any questions about the products and designs of WEARLUCA, kindly contact us. We will be very happy to assist you.

Contact us

Address :
Jalan Bukit Wilis no. 21, Bukitsari
RT 04 RW 011,
Semarang
Post Code 50261
Central Java – Indonesia

Phone Number : +6281327141159
Email : hello@wearluca.id

Customer Service is available Monday to Friday 9:00 am to 4:00 pm (West Indonesia Time).

Refunds and Returns

We hope you enjoy WEARLUCA products.
In case you would like to refund or return a product, you have 30 days to send your purchase back to us using the following steps.

• Please complete the return form included as a print-out in your order. Please download the return form HERE.
• Please include the item(s), the packing list and the return form in the original packaging.
• Send your return to the address provided on the return form.
• Receive your refund within 5-10 working days.

Refunds Informations

• Please indicate in the return form that you would like a refund.
• We will refund the purchase amount within 5 to 10 business days after receiving your return via the original payment method.
• The original purchase price for the products is refunded. Shipping costs are not credited.
• If your purchase was made with a discount code, you will only receive back the amount paid. The discount code is no longer valid.
• A gift card cannot be returned or exchanged for money.

Returns Terms & Conditions

• After receiving your complete order, you have the right to return your order within our return period of 30 days.
• Return product must be in a perfect condition, not broken, without any dirt, water, etc. It has to have complete INVOICE, TAG, as well as ORIGINAL PACKAGING (including any paper wrap or dust bag).
• In the event of damage or incomplete items, a reduction in value will be charged. We will not accept items that have been worn. The one-time fitting of items is not considered as use.
• We highly recommend using trackable mail or delivery confirmation. Unfortunately we cannot reimburse lost packages without a track & trace code.
• The costs for returning are for your own account.
• Returned packages are processed within 5 to 10 business days after receipt.
• Packages ordered through a store other than the WEARLUCA webshop cannot be returned to us.
• Multiple orders may be returned together, as long as all packing slips are included.
• If one of your items has been delivered defectively, or you have received another item than ordered, please contact us by phone or e-mail.