Frequently Asked Questions
Shipping Information
Do you ship internationally? Is it ready stock or made-to-order product?
Yes, we ship worldwide. The product is available ready to ship. Once the payment is received, we can directly process your order.
What Shipping Courier or Agency Are Available?
The common courier used is by postal service / EMS. Should you prefer to ship by shipping carriers, such as DHL, FedEx, TNT, Janio, DPEX, or any other, kindly let us know.
For bulk order, you may use you forwarder logistic contact. Should you need our forwarder logistic contact, kindly let us know.
Payment Information
What payment methods does WEARLUCA accept?
We offer 2 payment methods in the website, which are Credit Card (Visa / Master) and PayPal.
For bank transfer, kindly contact our team at hello@wearluca.com.
Orders & Returns
How do I place an order?
You may place order directly through the website or if you have bulk order, you may contact us at hello@wearluca.com.
How do I know if the order is processed? How do I track my order?
E-Mail updates will be sent directly to the E-Mail address or phone number you provided at the time of checkout. We will send out an order confirmation at the time of purchase and a shipping confirmation once your order has shipped, which will contain a link to track your package.
Can I exchange different size if it is not fit?
Yes, you are entitle to change the product. Kindly refer to our Return & Exchange policy HERE.
How Can I Return a Defect Product?
All products shipped have gone through detail QC to ensure the product is as per standard. We only received return product due to the manufacturing defect. You may address the inquiries to customerservice@wearluca.com.
